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Whitewashed Wood

Shipping | Returns | Exchanges 

Returns & Exchanges

Here at The Lantern Boutique, we try to keep returns, refunds, and item replacements as simple as possible. 

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If, for some reason, your item(s) arrives damaged, please get in touch with us within five business days of receiving the product so we can figure out a solution. Solutions could include a refund, or we may be able to ship a replacement item. This will be discussed with you when you reach out. 

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Unfortunately, we do not offer returns or exchanges on custom-created items once the order is in production. If they are damaged in shipping, please reach out as well so we can devise a plan. 

 

If the item is not customized, you can return it to us for a refund. The buyer is responsible for the shipping costs for returning the items to us. Please note that the refund might come back in a different form of payment than how you paid.

We will look at all options.  â€‹

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Our Shipping 
Policies 

What you need to know for 2024

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The Lantern Boutique Holiday order cut-off for in-stock items is December 11th. Any orders placed after this date, whether for in-stock or custom-made articles, are not guaranteed to be completed by Christmas. The Lantern Boutique doesn't keep some items in stock, so your order may require us to order the product from the supplier before we can customize it for you. Please reach out to us before placing an order if you are trying to get it before a specific date.

 

Please take note of the following shipping deadlines: Shipping orders are NOT guaranteed by USPS or The Lantern Boutique. Most items are shipped via USPS, but we reserve the right to ship with another carrier if needed. Please remember we need a few days to process your order and create your beautiful items. Please note that custom orders or special orders may take longer to produce. 

Below are the USPS cut-off deadlines. Please take note that our order cut-off is Dec 9th, as stated above.

 

  • Priority Mail: December 19th deadline

  • First-Class Mail: December 18th deadline

  • USPS Retail Ground Advantage:  December 18th deadline 

 

 

Once the item leaves our store, we do not control the speed or delivery of the USPS, FedEx, or UPS shipping process. We offer Free pick-up at our shop or door-to-door delivery to some areas for an extra fee. Any shipping charges will be shown in the cart at checkout.  

 

You do have the option to pick it up at our location in Louisville, Nebraska.  The pick-up time will need to be scheduled with Mandi - (402) 515-2763

 

We will do our best to get the product shipped to you as quickly as possible, but please understand that some custom items may take longer to produce and get shipped. 

 

The Lantern Boutique is not responsible for lost or stolen packages unless we input your shipping address wrong. You will be responsible for the reshipping charges if you input your address wrong at checkout and the item is returned to us. If the package is delivered to the wrong address, you will need to reach out to the person at that address. 

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If we input your address wrong we will refund or replace the order

We will not reship your items if you do not pay the reshipping charges if they are incurred. 

 

If the shipping carrier loses your item, you will be required to submit a claim with the carrier. The Lantern Boutique will do its best to assist in your claim. 

 

USPS missing package claim link - https://www.usps.com/help/missing-mail.htm

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We will do our best to make sure you get your items and that you are satisfied with your order. 

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